Shipping & Delivery Policy

1. Two kinds of product

Most of what Krishna Retails sells is digital: ebooks and guides supplied as PDF files, which reach you by email and need no address. We also sell a small range of personal-care products that are packed and sent by courier. The rules for each are set out separately below, because almost nothing about them is the same.

2. Digital products: how and when they arrive

Delivery is automatic and happens as soon as the payment provider confirms your payment — normally within a few seconds. You receive your product in two ways:

• On screen. You are taken to a confirmation page carrying your download link and your order number.
• By email. The same link is sent to the email address you entered at checkout, so you have a copy even if you close the page.

Our files open on any modern phone, tablet, or computer, with no account or app install. We recommend saving the file to your own device rather than relying on the link long term. There are no delivery charges for digital products.

3. Digital products: if your file does not arrive

The most common cause is a mistyped email address, or the delivery email being filtered into spam or promotions. Please check those folders first. If it is still missing, email [email protected] with your order number (it begins with KR-) or the email address you paid with, and we will re-issue your link. There is no charge for a re-issue, and no time limit on asking.

4. Physical products: dispatch and delivery time

Orders confirmed before 4 PM, Monday to Saturday, are packed and handed to the courier the same day. Orders confirmed after that, or on a Sunday or public holiday, leave on the next working day. Delivery then usually takes 3 to 5 working days in metro cities and most towns, and can take up to 8 working days in remote or hilly areas and the north-east. These are the times our couriers normally achieve, not a guarantee.

5. Physical products: charges and payment

Delivery within India is free. We accept prepaid orders only — UPI, cards, net banking and wallets — and do not offer cash on delivery. The amount shown at checkout is the full amount you pay; nothing is collected at the door.

6. Physical products: packaging and privacy

Every parcel is sent in a plain outer box. The label carries only your name, address and phone number, and does not describe the contents.

7. Physical products: your address and failed deliveries

Please enter a complete address with the correct pin code, and a phone number the courier can reach, because couriers often call before delivering. We check pin codes at checkout, but we cannot check a house number. If you notice a mistake, email us straight away: we can correct an address until the parcel leaves us. If a parcel comes back to us because the address was incomplete or no one could be reached after the courier's attempts, we will contact you to re-send it or refund it.

8. Physical products: damaged, wrong or missing items

If your parcel arrives damaged, opened, or with the wrong or missing item, email us within 48 hours of delivery with your order number and photos of the parcel and product. We will send a replacement or refund you in full, as you prefer. See our Cancellation & Refund Policy for the details.

9. Failed or pending payments

If a payment fails or is left pending, nothing is delivered or dispatched. Where a bank has placed a temporary hold on the amount, it is released by the bank automatically, usually within 5 to 7 working days. If an amount was debited and you have no order confirmation, contact us and we will either complete the order or refund it.

10. Where we deliver

Digital products can be bought and received anywhere. Physical products are delivered within India only. All prices are shown and charged in Indian Rupees (INR).

We reply within one working day.

11. Contact

Krishna Retails
[email protected]