Cancellation & Refund Policy

1. Summary

Every product sold on Krishna Retails is a digital file delivered immediately after payment. Because delivery is instant and the file cannot be returned, we do not offer refunds for change of mind. We do issue a full refund where the fault is ours — for example a failed delivery, a corrupted file, a duplicate charge, or a product that does not match its description.

2. Cancelling before payment

You may abandon a checkout at any point before payment is completed. No order is created and no amount is charged. Simply close the page.

3. Cancelling after payment

Delivery happens within seconds of a successful payment, so an order generally cannot be cancelled after that point. If your payment succeeded but you have not received your file, treat it as a delivery failure under section 4 rather than a cancellation.

4. When we refund in full

We will refund the full amount paid, without requiring justification, in any of these cases:

• the file was never delivered, and we are unable to deliver it after you contact us;
• the file is corrupted, incomplete, or will not open, and we cannot supply a working copy;
• you were charged more than once for the same order;
• the product materially differs from the description on its product page;
• your payment was debited but no order was recorded on our side.

5. When we do not refund

We are unable to refund where:

• the file was delivered and opened, and the request is based on preference rather than a defect;
• you did not read the product description, page count, or language before purchasing;
• you purchased the same product knowingly for a second time;
• the request relates to a device, app, or internet problem at your end that prevents you opening a file we have already delivered correctly.

If you are unsure which category applies to you, write to us anyway. We would rather look at the actual situation than have you assume the answer.

6. How to raise a request

Email [email protected] from the address you used to pay, and include:

• your order number, which begins with KR- and appears on your confirmation page and in your delivery email;
• the date of purchase and the amount paid;
• a short description of the problem, and a screenshot if there is one.

We reply within one working day.

7. Timelines

We aim to acknowledge every request within one working day. Where a refund is approved, it is submitted to our payment provider within 2 working days of approval. The amount is then credited by your bank or card issuer, which typically takes a further 5 to 7 working days depending on the payment method used. Refunds are always returned to the original payment method; we cannot redirect a refund to a different card, account, or UPI ID.

8. Chargebacks

If you raise a dispute with your bank before contacting us, we will supply the payment provider with the order record and delivery log for that transaction. This is usually slower for you than emailing us directly, so we would encourage you to try that first.

9. Contact

Krishna Retails
[email protected]